NEW ENERGY TRAINING PTY LTD Student Handbook 2023
Welcome to New Energy Training Pty Ltd
A Register Training Organisation
RTO Number 45919

Table of Contents

Introduction

This student handbook has been prepared for prospective and current clients of New Energy Training Pty Ltd to provide advice and guidance to students prior to enrolling and during their training.

New Energy Training Pty Ltd offers training in a variety of nationally recognised training programmes in the renewable energy field and the Unit of Competency; HLTPAT005, Collect specimens for Drugs of Abuse testing.

Our training is nationally recognised and on successful completion of your training your will be issued a Nationally Recognised Statement of Attainment in the units of competency you complete.    We are based in Queensland but we train Australia wide.

All of our Trainers have extensive vocational experience in the training field in which they train.  All Trainers employed by New Energy Training Pty Ltd have experience and industry background in the  training programmes they deliver.

In order to ensure that the training we offer remains relevant and industry focused, we network widely and have developed strategic alliances with companies in the areas in which we deliver training.

These industry areas include:

  • Renewable energy
  • Electrotechnology
  • Mining
  • Transport industries
  • Health Services
  • Drug and Alcohol testing

New Energy Training Pty Ltd takes great satisfaction and pride in seeing our graduates start new careers, enhance their professionalism and gain the confidence that professional training brings.

Privacy policy

We understand the importance people place on their privacy and personal information. As such we take your privacy very seriously and comply with the requirements of the Australian Privacy Principles (APPs).

New Energy Training Pty Ltd Privacy Policy

New Energy Training Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers and other contact information.

This Personal Information is obtained in many ways including interviews, enrolment forms, online enquiries, correspondence, by telephone, by email, via our website and from other publicly available sources. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Refer to our section on student enrolments.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties such as employers or Job Network Agencies wishing to enroll you.  In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information will only be disclosed in circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 6 months and electronic records which we are required by regulating bodies to maintain for 30 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing or email vic@newenergytraining.com.au. 

New Energy Training Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Privacy general Issues

  1. As a Registered Training Organisation the type of personal information New Energy Training Pty Ltd is required to collect as part of your enrolment and participation is outlined in the NCVER information sheet which follows.
  2. We collect personal information about you through your enrolment procedures, class assessments and interactions between you as a student and ourselves as the Training organisation.
  3. We store personal information on an electronic Student Data Base System.
  4. Hard copies of enrolment forms and completed work are stored in a locked and secure environment.
  5. Electronic records are maintained for 30 years.
  6. The purpose for which we collect your personal information is set out in the NCVER information sheet.
  7. You may access any information we hold about you by emailing vic@newenergytraining.com.au and requesting copies of what we hold.
  8. If you have a complaint regarding a breach of privacy in the first instance contact the Compliance Director on vic@newenergytraining.com.au On receipt of your complaint we will investigate the matter and advise you in writing of the result
  9. We do not provide any of your personal information to overseas organisations or individuals.
  10. Information will only be used for the purpose for which it is collected.
  11. Information will not be provided to a third party without your express consent unless the third party has a legal right to that information.  

If You Enrol as a Student

Privacy Notice

Under the Data Provision Requirements 2012, New Energy Training Pty Ltd as an RTO is required to collect personal information from students who enrol with us and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on any enrolment form) may be used or disclosed by New Energy Training Pty Ltd  for statistical, administrative, regulatory and research purposes.   New Energy Training Pty Ltd  may disclose your personal information for these purposes to:

  • Commonwealth and State or Territory government departments and authorised agencies; and
  • NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

  • Populating authenticated VET transcripts;
  • Facilitating statistics and research relating to education, including surveys and data linkage;
  • Pre-populating RTO student enrolment forms;
  • Understanding how the VET market operates, for policy, workforce planning and consumer information;
  • administering VET, including program administration, regulation, monitoring, and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent, third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

For more information about NCVER’s Privacy Policy go to https://www.ncver.edu.au/privacy. 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: vic@newenergytraining.com.au

Student Code of Conduct

This document provides all staff and students with a summary of the behaviour expected from Students whilst undertaking education and training with New Energy Training Pty Ltd.

It applies to use of the organisation’s resources, networks, education and support services, whilst in class, undertaking on-line activities, vocational placement activities, traineeships, apprenticeships, or any other academic activity associated with the Organisation.

When attending a course conducted by New Energy Training Pty Ltd at any place where we hold training, we ask all students to be courteous to each other, to our staff and to all people who they encounter in and around the venue. Please consider and abide by these basic rules.

Students at all times, are expected to:

  • Act in accordance with this Student Code of Conduct
  • Comply with all Commonwealth, State and Territory legislation and regulatory requirements
  • Meet all course requirements to the best of their abilities relevant to the education and training undertaken with the organisation, which may include regular attendance and engagement in learning, academic activities, and meeting the course assessment timelines
  • Treat all staff and students with courtesy, respect and dignity
  • Avoid interfering, or disrupting any training, teaching, learning, assessment, or any other academic activity of the organisation
  • Use all learning and support resources and facilities, including IT resources in a manner that does not impede learning, or the learning of other students
  • Conduct themselves in a professional manner whilst undertaking vocational placement or other forms of industry related training and assessment activities
  • Ensure that the organisation’s reputation is not adversely affected
  • Comply with all reasonable directions given by the RTO’s staff and trainers/assessors
  • Avoid plagiarism and any form of cheating
  • Attend training days when scheduled

Dress Standards

In consideration of other students, we expect all students to present themselves in a clean and tidy manner. Clothing should be appropriate and not be likely to cause offence to other persons through inappropriate photos or logos. Generally clothing should be clean and tidy, shirts with a collar and closed footwear. Singlet’s and or thongs are not acceptable in a classroom environment.

Discipline

New Energy Training Pty Ltd provides training and assessment services in a spirit of cooperation and mutual respect. If a trainer or staff member is unhappy or dissatisfied with the behaviour or performance of a student, the trainer has the authority to:

  • Warn the student that their behaviour is unsuitable, or
  • Ask a student to leave the class, without refund or acceptance into another course, or
  • Immediately cancel the class.

If a student wishes to express a complaint in relation to any disciplinary action taken, they have the opportunity to follow our complaints procedure. We expect that our staff will maintain a professional and ethical working relationship with all other staff, management and students.

Any breach of our disciplinary standards will be discussed with the trainer and New Energy Training Pty Ltd and the appropriate action will be taken.

Occupational Health and Safety Policy

Introduction

New Energy Training Pty Ltd Policy on Workplace Health and Safety describes the obligations and rights of employees, contractors, students and visitors while on New Energy Training Pty Ltd premises to ensure a healthy and safe work environment for all.

This policy is based on the Work Health and safety Act 2011 (Qld) and associated Codes of Practice (http://www.worksafe.qld.gov.au) as at May 2012.  It will be reviewed and updated if there are changes to the risk profile of the workplace or relevant legislation.

Policy statement

New Energy Training Pty Ltd is committed to ensuring so far as is reasonably practicable, that all employees, contractors, students and visitors are safe from injury and risks to health while at New Energy Training Pty Ltd workplaces.

Students and others at New Energy Training Pty Ltd workplaces 

Any person at a workplace, such as a student or a visitor, must:

  • take reasonable care for his or her own health and safety;
  • take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other people; and,
  • comply, so far as the person is reasonably able, with any reasonable instruction that is given by the person conducting New Energy Training Pty Ltd business to allow the staff member to comply with his or her duties under the Work Health and Safety Act 2011 (Qld).

Harassment and Discrimination Policy

We are required under Australian law to ensure that we provide a workplace that is free from all forms of harassment and discrimination (including victimization and bullying) so that staff and students feel valued, respected and are treated fairly.

We will ensure that all of our staff understand their roles and responsibilities in creating such a workplace, by a process of communication, mentoring and by setting the expected behavioural example.  All our staff are aware of the processes and procedures for addressing any form of alleged harassment or discrimination.

Workplace harassment has detrimental effects on people and a business. It can create an unsafe working environment; result in a loss of trained and talented workers; the breakdown of teams and individual relationships; and reduced efficiency. People who are harassed can become distressed, anxious, withdrawn, depressed, and can lose self-esteem and self-confidence.

Workplace harassment is where a person is subjected to behaviour, other than sexual harassment, that:

  • is repeated, unwelcome and unsolicited;
  • the person considers to be offensive, intimidating, humiliating or threatening; and,
  • a reasonable person would consider to be offensive, humiliating, intimidating or threatening.

Sexual Harassment – Sexual harassment happens if a person—

(a) subjects another person to an unsolicited act of physical intimacy; or

(b) makes an unsolicited demand or request (whether directly or by implication) for sexual favours from the other person; or

(c) makes a remark with sexual connotations relating to the other person; or

(d) engages in any other unwelcome conduct of a sexual nature in relation to the other person;

and the person engaging in the conduct described in paragraphs (a), (b), (c) or (d) does so—

(e) with the intention of offending, humiliating or intimidating the other person; or

(f) in circumstances where a reasonable person would have anticipated the possibility that the other person would be offended, humiliated or intimidated by the conduct.

Vilification on grounds of race, religion, sexuality or gender identity

(1) A person must not, by a public act, incite hatred towards, serious contempt for, or severe ridicule of, a person or group of persons on the ground of the race, religion, sexuality or gender identity of the person or members of the group. 

Specific principles 

  • All staff and students have a right to work and study in an environment free of any form of harassment and discrimination,
  • New Energy Training Pty Ltd advises all students that this type of unwelcome, uninvited and unacceptable behaviour will not be tolerated,
  • When a staff member is informed of any harassment or vilification, they have the responsibility to take immediate and appropriate action to address it.

Legislative Requirements

As a registered Training Organisation we are subject to a range of legislation related to training and assessment as well as general business practice including matters such as your safety, privacy, and rights to name a few.

There are also a number of industry specific legislative requirements that may impact on your training.

This legislation is continually being updated and all staff are made aware of any changes through our internal improvement processes. If you want to view current legislation, follow the Acts by searching on the headings below.

Some of the applicable legislation that may affect your participation in Vocational Education and Training includes.    This list is not exhaustive and there may be other legislation applicable:

  • Age Discrimination Act 2004
  • Copyright Act 1968
  • Disability Standards for Education 2005
  • Disability Discrimination Act 1992
  • Human Rights and Equal Opportunity Commission Act 1986
  • Racial Discrimination Act 1975
  • Sex Discrimination Act 1984
  • Privacy Act (2008) including the National Privacy Principles
  • Skilling Australia’s Workforce Act 2005
  • National Vocational Education and Training Regulator Act 2011

State Based Legislation (Queensland) 

  • Fair Trading Act 1989 (advertising and marketing)
  • Vocational Education, Training and Employment Act 2000 (VET practice and RTO management)
  • Work Health and Safety Act 2011

Fees and Refund Policy 

Our courses attract fees which are charged directly to the student.   In some case fees are paid for through the student’s employer or through a Job Service Australia, participant Agency. It is important for students to understand the funding sources, fees, other pre-requisites, refunds and to clarify any concerns with us prior to finalising their enrolment.

Our Trainers and Administration staff can answer any questions you have about course fees.

Funding can be applied for under the following categories:

Full Fee Paying:

In line with ASQA Guidelines, if you are an individual enrolling in one of our courses and where total course fees exceed $1500.00, we are only able to accept up to $1500 of the total course fees as pre-payment prior to commencement of your course.

Payment options are available but will need to be discussed as part of your Training Schedule.

No certificates or Statements of Attainment will be issued until full training fees are paid.

Refund Policy

  1. Full payment of course fees are to be made on enrolment prior to the commencement of any training course.
  2. By prior arrangement a payment plan may be agreed to. This is discussed and confirmed in writing prior to commencement of any training.
  3. If a payment plan is agreed to, we regret that no Certificates will be issued until full training fees are paid.
  4. New Energy Training Pty Ltd will refund 100% of any deposit less a $50.00 administration fee for any withdrawal by a student prior to commencement of a training programme.
  5. No refund will be made of fees paid in advance if a student withdraws from a training programme once training has commenced.
  6. Training is considered to have commenced once a student has enrolled in the Student Management System and been granted access to the Learning Management System (LMS).
  7. Alternatively, where the student has enrolled and been emailed or posted the Training Material generally consisting of the student manual and assessment workbook.
  8. In certain circumstance instead of withdrawing from a course, students may defer their training until a later date. This option needs to be discussed and agreed to by New Energy Training Pty Ltd. We will try and find a solution where possible.
  9. Should a student be unable to complete a course due to illness, then arrangements will be made for that student to complete their training at a later date, at no additional cost.
  10. If a training programme is cancelled for whatever reason by New Energy Training Pty Ltd then 100% of fees paid in advance will be refunded.

Enrolment Assessment Procedure

All students are required to complete an enrolment form or enrol through our Student Management System where the enrolment form will be completed on line.

If your details change at any time please advise your trainer so they can be updated. This is important if we are trying to contact you if a training session has to be amended or for emailing your certificate on completion of the course.

Identification required when enrolling:

As part of the enrolment and audit requirements, you will need to provide a current Drivers License for Identification – copy of front and back and an Australian Medicare Card. 

Language, Literacy and Numeracy (LLN) Assistance

If for any reason, you are unable to complete your workbook or have difficulty with some of the questions so that you are assessed as not competent in any specific area then additional training will be provided for you. We encourage you to speak to your Trainer if you are having any difficulties.

We are happy to provide one on one tuition and counselling outside of normal class hours where you are having issues understanding the training, understanding spoken or written English, due to English being your second language, or other numeracy and literacy issues. While we can provide individual assistance and support, we cannot provide comprehensive Literacy and Numeracy rectification training. Where a student is simply unable to cope with the training due to Literacy and Numeracy issues, we will provide advice in respect of additional training in this area or refer you to a local TAFE for a suitable training programme to improve your literacy and numeracy skills.

Recognition of Prior Learning

All students have the right to apply for recognition of prior learning (RPL). RPL is an assessment process where partial or full credit can be granted for learning previously done through structured or unstructured training, work experience or by some other means. Of course, you must be able to show, through an assessment process, that the knowledge and skills you have are current and can be applied at the time you apply. Your skills will need to be validated by your current and previous employer.

New Energy Training Pty Ltd has a documented policy on RPL and a process to work through the RPL process.    Application forms are available to all students.  Please call if you cannot access these or have any questions.

Credit Transfer

Not unlike RPL is a process called credit transfer. If you have completed structured training which had modules or units with content identical to the ones you are enrolling in, you may be eligible for a credit transfer.

National Recognition

When you undertake nationally recognised training with New Energy Training Pty Ltd, your qualification is valued equally throughout Australia. This is because all RTOs in Australia agree to nationally recognise all awards issued by any other RTO in the country. 

Assessment Procedure

In the true sense of workplace relevant competency based training, we use a number of assessment methods when assessing your competency. We believe that these offer you the most realistic training outcomes so you can apply skills easily in the workplace.

For each unit of competency, you are required to achieve a level of competency that allows your Trainer/Assessor to grade you as “competent”. Your assessment is conducted through a variety of methods, which may include:

  • Written and Oral Questions
  • Observation
  • Student activity
  • Scenarios
  • Role-plays
  • Completion of workplace documentation
  • Third Party Reports where required
  • Completion of Student Workbook,

In accordance with the current VET Standards our assessment processes will be valid, reliable, flexible and fair.   Judgments to determine competence will be made by examining evidence gathered from a range of sources, using a variety of assessment methods.   Clear information about the assessment process and evidence requirements will be provided and participants will be encouraged to participate in collecting evidence of their own competence.   Assessment processes will provide for the recognition of competence no matter how, where or when it has been acquired.    Should you be deemed “not competent” in any area, additional training will be provided to you and an opportunity will be given for you to undertake the assessment again.

Flexible Delivery and Assessment Procedures

New Energy Training Pty Ltd recognises that not all students learn in the same manner, and that with an amount of “reasonable adjustment” students who may not learn best with traditional learning and assessment methods will still achieve good results.

New Energy Training Pty Ltd will make any necessary adjustment to meet the needs of a variety of students. For example, the ability to complete a written assessment is not seen as an inability to meet competency when the student can verbally demonstrate competency. These adjustments may include having someone read assessment materials to students or they may include having someone record the student’s spoken responses to assessment questions.

New Energy Training Pty Ltd undertakes to assist students achieve their required competency level where the adjustment is reasonable and is within our ability.      Where we cannot assist a student, we will refer them, where possible, to an agency that can assist.

Qualification Certificate and Statements of Attainment

Your Trainer will verify that you have met the requirements of the training package for your course and then request that your Qualification and Record of Results be finalised.   Statements of Attainment are forwarded to by email to the Internet address provided on your enrolment form or if a hard copy is required a fee of $50.00 is charged due to the cost of processing and postage.

ASSESSMENT APPEALS PROCESS

Complaint or appeals against assessment procedures

New Energy Training Pty Ltd, (The RTO),  has a complaints policy to manage and respond to allegations involving the conduct of:

  • The RTO, its trainers, assessors or other staff
  • A third party providing services on the RTO’s behalf, its trainers , assessors or other staff
  • A learner of the RTO

The RTO has an appeals policy to manage requests for a review of decisions, including assessment decisions, made by an RTO or a third party providing services on the RTO’s behalf.

Our policy is available free of charge on request.

Any complaint or appeals regarding assessment should in the first instance be raised with your Trainer/Assessor.

In the event you are unable to do this or the matter is not resolved email us at vic@newenergytraining.com.au

All complaints will be acknowledged in writing.

Student Support, Welfare and Guidance

In the event that you are experiencing any difficulties with your studies please talk to your trainer, or another team member of New Energy Training Pty Ltd.     We will provide whatever assistance we can to assist you to complete your training.

Should you be experiencing any personal difficulties feel free to discuss with your Trainer or any team member of New Energy Training

If your needs exceed our support capacity, we will refer you onto an appropriate external agency.   As you will be aware there are a number of external support agencies who can assist you with personal issues.   We have listed some of these below.  These numbers are correct as at June 2023.

Support Services

Police/Fire/Ambulance – Ring 000

Interpreting Services – 13 14 50

Poisons Information Centre – 13 11 26

Abortion Grief Australia – 1300 139 313

Alcohol and Drug Information Serv. – 1800 177 833 (24 hour counseling and information QLD only)

Domestic Violence helpline – 1800 737 732

Family Drug Support – 1300 368 186

Lifeline – 13 11 14

Men’s Line Australia – 1300 789 978

Pregnancy Counselling Australia – 1300 737 732

Pregnancy Support Australia – 1300 792 798

Quitline – 13 78 48

Relationships Australia – 1300 364 277

Salvation Army – 13 72 58

Statewide Sexual Assault Helpline – 1800 010 120

Suicide Call Back Services – 1300 659 647

 

ACKNOWLEDGEMENT DECLARATION

Before you complete and sign your course enrolment form please make sure that you have read this handbook and understand its contents.   If you do not understand anything, please ask.  By filling in and submitting the enrolment form, you are acknowledging that you have read and understood this student handbook.

Certified Consultant Classroom Sessions

open for enrolment

Join our classroom sessions led by seasoned trainers deeply immersed in selling and installing solar systems. Over two days, you’ll gain practical insights that bridge traditional learning with modern convenience, giving you a competitive edge in the field.