Get in touch and we’ll guide you toward the right training for your goals.
Start 2026 with fewer callbacks
If your solar business is growing, quality has to grow with it. Match your team with a course that tightens handovers, lifts consistency and helps your team make better decisions on site.
Talk to our team about which courses are a right fit
- RTO 45919
- Nationally recognised options
- Online/self-paced
- Optional tutorials
Where callbacks really start
Most issues that lead to callbacks start well before install day.
Site survey details missing or inconsistent
Quotes that do not match site realities
Design intent not communicated clearly to installers
Battery jobs sold before the team is aligned on requirements
New starters learning on the fly instead of following your process
Proper training gives everyone the same baseline and clear next steps by role.
What proper training does for your business
Cleaner handovers
Between sales, design, ops and installers so the right info follows the job.
Less time fixing avoidable issues
Better site surveys and stronger product understanding means fewer mistakes and do-overs.
Faster onboarding
Bring new starters up to speed without pulling senior staff off the tools.
More confidence on complex jobs
Battery and off-grid work where the margin for error is small.
How it works
- We map your workflow (enquiry, site visit, design, install, handover)
- We recommend training by role based on what your team actually does day to day
- You get a staged rollout that fits around project load, travel and rostering
Onboarding vs upskilling
Most businesses need a mix. The goal is simple: get everyone aligned on the basics first, then lift capability where it reduces callbacks fastest.
Onboarding
For New Starters
Build a shared baseline so handovers are clearer, customer conversations are more consistent and new staff become useful sooner.
Upskilling
For Existing Staff
Sharpen role-specific skills so scoping, design, install and sign-off stay consistent as your volume grows.
Role-based course recommendations
Pick a role to see the best onboarding and upskilling options for that part of the business.
Recommended Course:
- Give new starters a strong solar and battery baseline so internal handovers are clearer and customer conversations are more consistent.
Recommended Course:
- Improve customer communication and job coordination so fewer issues come back through the office.
Recommended Course:
- Improve site surveys and job scoping so design and install get the right info the first time, reducing callbacks and change requests.
Recommended Course:
- Speed up installs and reduce defects with stronger design accuracy and clearer job documentation
Recommended Course:
- Upskill experienced solar installers to add battery installs to their skill set, helping you meet growing demand and reduce reliance on limited in-house capacity.
Who this is for
Built for owners and managers who want more consistency
- You’ve hired (or plan to hire) new admin, logistics or sales staff and want them confident faster.
- You want more consistent customer conversations and fewer misunderstandings.
- You need stronger handover from sales to design to reduce variations and fix-up work.
- You want to build in-house capability instead of relying on external support for every job.
Example training outline
Here’s what a simple rollout can look like. We’ll tailor it to your roles, locations and pipeline.
Phase 1: Set the baseline
Onboard new starters with Solar and Battery Essentials
Confirm what “good handover” looks like in your business (what gets captured, checked, and handed over)
Phase 2: Lift role capability
Admin and support: improve job coordination and customer comms
Sales: tighten site surveys and scoping
Design: strengthen documentation and design confidence
Phase 3: Strengthen technical delivery
Upskill your solar install team to support battery installs and keep up with demand as storage jobs become a bigger part of your workflow.
You end up with a clear plan for who’s doing what, by when, and how it supports your quality and growth targets.
Frequently Asked Question
Is this only for larger businesses?
No. If you have even a handful of staff across roles, a clear pathway reduces mistakes and speeds up onboarding.
Can training be scheduled around our busy periods?
Absolutely! We map a practical schedule around your pipeline and availability.
Do you train non-electricians as well as electricians?
Yes. We support admin, sales and design roles as well as licensed electricians.
Is training online or in person?
Depends on the pathway. Many options include flexible online learning plus practical components where required.
Can you help us choose the right starting point?
Yes. Once we understand your roles and goals, we’ll recommend the most suitable pathways.
Can you deliver training for regional teams?
Regional options are available by request. Contact us to discuss what will work for your team.
Why New Energy Training
Why solar businesses choose New Energy Training
Training designed specifically for the solar and battery industry
Practical, plain-language delivery built around real job scenarios
Flexible formats that let teams keep working while they upskill
Training delivered in Brisbane, Melbourne and Sydney, with regional options by request
What happens next?
- Tell us about your team: roles, locations, and how your business operates day to day.
- Choose your focus: onboarding new starters, lifting skills of your existing crew, or a mix.
- Map the pathways: clear training options based on what each person does in your business.
- Lock in a schedule: we help you plan training around your pipeline and key dates so learning fits your
Do you want to upskill your team?
Send us your team structure and where callbacks tend to happen. We’ll recommend the right mix of onboarding and upskilling by role, with a schedule that works around workload.